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Thread: TSP Recordkeeper Transition created opportunity for hackers to steal accounts

  1. #1

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    Default TSP Recordkeeper Transition created opportunity for hackers to steal accounts

    TSP’s Recordkeeper Transition Created an Opportunity for Hackers to Steal Accounts, a Victim Says

    Over the summer, a hacker was able to claim a VA psychologist’s TSP online account access and filed a nearly $100,000 hardship withdrawal.

    Source: https://www.govexec.com/pay-benefits...m-says/378871/

    The first time that Veterans Affairs Department psychologist Kristy Ditzler heard that the Thrift Savings Plan had switched to a new recordkeeping service and that she needed to set up a new TSP.gov account was in September, when she received a letter informing her that someone had already done it on her behalf.

    “On September 7, I got a piece of paper mail from the TSP and I opened it on the morning of the 8th, and it said, ‘Your account has been claimed and your contact info was changed, and if you did not take that action then call us,’” Ditzler said. “So I called at 7:30 that morning and found out that in fact, on August 21, somebody took over my account, changed the user name and password, and then took a hardship withdrawal for $98,543.”

    In June, the TSP moved to the new recordkeeper vendor Accenture Federal Services, touting better security and functionality for users. But since then, participants have reported a cavalcade of problems, from difficulty proving their identity to set up new accounts and having to resubmit beneficiary designations to the loss of historical account data. Many of the issues were exacerbated by Accenture’s vast underestimate of the volume of calls seeking assistance at the TSP’s customer service hotline, and subsequent call center understaffing.

    (Snip)

    “I called the TSP every day for the next several days and never got past, ‘What’s your phone number and your PIN number?’ even though again and again I had to say, ‘My account was hacked, the PIN is fraudulent, and the email address isn’t mine,’ ” she said. “They would never help me, they wouldn’t listen to me or take me seriously.”

    More: https://www.govexec.com/pay-benefits...m-says/378871/


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  3. #2

    Join Date
    Apr 2008
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    Default Re: TSP Recordkeeper Transition created opportunity for hackers to steal accounts

    Thanks James. I just checked my account.
    May the force be with us.

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