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Q1 - My password doesn't seem to be
working in the members' area.
Q2 - Do I need two accounts to view the
premium services from my work PC and my PC at home?
Q3 - How much does it cost?
Q4 - I went through PayPal to subscribe but I still can't view the newsletters.
Q5 - Do you take any other type of payment other than PayPal?
Q6 - Can I see a sample newsletter?
Q7 - Will you send out email alerts when a new newsletter is available?
Q8 - How do I cancel my subscription?
Q1 - My password doesn't seem to be
working in the members' area.
A -
The premium services area
is completely separate from both the message board and the email alerts. You will have to create a new account
in the premium service area to access the services. Other login
problems are technical issues. Se
this document for
possible problems/solutions.
Q2 -
Do I need two accounts to view the
premium services from my work PC and my PC at home?
A - No. The email address you signed
up with will be used as your username and will work from any PC. However, we will monitor the accounts for any suspicious
user activity so please do not give out your password to anyone. See the
user agreement for more information.
Q3 -How much does it cost?
A -
See price list above or go to the
member's login page for a
detailed list.
Q4 -
I went through PayPal to subscribe but I still
can't view the newsletters.
A -
That may have been caused by using the "back" button before the
process was complete. If this is happening to you, either send me the email
address you used to sign up, or forward the PayPal confirmation to me, and I will verify the
account and activate it manually.
Q5 -
Do you take any other type of payment other than PayPal?
A -
Yes. We now have standard credit card processing capabilities.
Also, if you wish to pay by check, I will accept
them for 1 year subscriptions only. Send them to the
TSPtalk.com, P.O. Box 13213, Ogden UT 84412,
BUT you must send me an email when you send the check so I know to expect it.
Q6 -
Can I see a sample newsletter?
A -
You can see a
samples from the
members' area menu.
Q7 -
Will you send out email alerts when a new newsletter is available?
A -
Yes, but you have to sign up for it. Sign up here
email alerts.
Q8 - How do I cancel my subscription?
A -
You can cancel by going into the
members' area and click on edit member profile link in the menu. For best results, always send us a
confirmation
email
with your login name requesting cancellation,
and we will manually cancel for you.
If
you are using PayPal, be sure to go to
www.paypal.com and cancel your subscription there as well. Prorated refunds
are available upon request for 6 month or longer subscription terms.
Month to month subscriptions are not eligible for refunds. See more on
the cancellation policy
here.
If you have any other question feel free to
Contact Us.
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