ThriftLine: 1-877-968-3778 (toll-free)
still terrible website for me. went to move out of g fund today. get nothing but a blank screen. so then I click the contact at bottom of page. still just a black page. all I can see is the first page with all of their stupid smiles.
And yes I have an older computer still windows 7, zero problems on any other website, except the tsp gov site. zero problems using jhe govt savings bond website.
can somebody post the number to call these idiots?
thanks
"Our Constitution was made only for a Moral and Religious people. It is wholly inadequate to the goverment of any other." John Adams 10/11/1798
ThriftLine: 1-877-968-3778 (toll-free)
so after my last post I get an email from TSP telling me I have to re-register all over again even though I did in june to be able to access the site which I have been able to do, just can't do anything. the email states that basically the june enrollment really meant nothing.
just pushing me more and more to just withdrawn all monies and close the account and say good bye to blackrock. well BR is everywhere and tracking everything.
and thank you "...58"for the number.
"Our Constitution was made only for a Moral and Religious people. It is wholly inadequate to the goverment of any other." John Adams 10/11/1798
I talked to the TSP folks in DC. There is NO PLAN to add any more historical data than what is currently available on the website.
They said:
1. The old data is much too large to transfer over, and “hardly anybody would use it anyway, and
2. “…it would be too much of a security risk”, whatever that means.
I’m certain what we have now is all we will ever have.
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Who is the company?
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So - here is a question.
Anybody seen this before? It won’t let me set up a withdrawal now. It says “Ppt (whatever that is) is in an open SDBA account status.” (Whatever that is.)
What?
IMG_2386.JPG
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We can only hope they will restore the data but I'm not holding my breath. The only history I found prior to them taking over is the end of year Account Balance History for 2010 thru 2021. Maybe we should check with the Russians or Chinese...I'm sure they have all my other personal info
May the force be with us.
Note: I talked to the Thrift Line. They said they have no idea what that code is, and that they can't process my request for withdrawal, and they have elevated the problem to the next level, and SOMEONE WHOULD BE ABLE TO LOOK AT IT- AND I should hear something in 5 to 10 BUSINESS DAYS.
Ain't life great?
Before pulling your money out, contact your congressional representative and ask them to do an intervention. If we all just leave the TSP, they’ll never do anything to improve the situation. In the meantime, I will look at rollover options, just in case they continue to ignore us.
God bless the United States of America!
Got an email yesterday from TSP:
Please visit the My Account website at tsp.gov to retrieve a document that needs your prompt attention. Your document is being held in the Secure Mailbox section of the site.
There is no "enclosed document" and none of the other information is new or applicable to me. I'm assuming the Fee statement is applicable to the new Mutual Funds.Account Statement Supplement - Thrift Savings PlanInvestment Information You Need to Know
Account Information
Your total Thrift Savings Plan account balance, your vested account balance, and the value of each of your investmentsare provided in the enclosed document. Review your account statement carefully. You should report any discrepanciesbetween this report and your records to the ThriftLine Service Center within 3 months.
Fee Information
The plan charges individual fees (based on specific account activity) as shown on My Account.
Mutual Fund Window (MFW)
. . . .
From the Statement from July
That section isn't easy to find from the main menu, you go to the left hand corner (3 lines); Savings & Retirement; Savings & Retirement SummaryYour Fee and Expense Details 05-26-2022 to 06-30-2022You didn’t have any transaction fees or expenses deducted from your account during this period. However, some of theplan's administrative expenses for the period may have been paid by fees from one or more of the plan's investmentfunds. These expenses are included in the expense ratio (total annual operating expenses) provided in the applicableinvestment fund disclosures. Additional information about your Fees and Expenses can be found on My Account attsp.gov under the Plan Information Section.
Note: Nothing came up at first but then another screen came up (after several tries) entitled "Savings Account Summary" where you can find Plan Information.
Plan Disclosures
- Expenses by Fund(PDF, 108 KB)
- Transfer Restrictions(PDF, 37 KB)
- Mutual Fund Window Commissions & Fee Schedule(PDF, 24 KB)
Seems like all of this is CYA for their incompetence in the transition. None of this is any value added and I'm not sure how you verify any discrepancies when they deleted all the data previously available and the statements only show total dollars. Has anyone found and reported any discrepancies in their TSP account value?
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