TSP Talk

TSP Talk Premium Renewal Problems

Monthly subscription renewals are automatic.  If your month to month subscription did not renew
automatically, here are some possible problems/solutions:


If you paid using a credit card (non-PayPal): 
It is usually because either your credit card on file has had a change in expiration date, or number, or
your card was cancelled, etc.  The system will try 5 times, once per day, to renew the payment, and
then cancel the account if unsuccessful.  You will just need to re-subscribe with a new card at that point.

Please use the "edit member profile" link on the member's home page to update your credit card
information.  The data is encrypted and can only be viewed by you when you log in.


If you paid using PayPal: 
Your login name to the Premium Services must match your PayPal login name (the email address used
to make your PayPal payments) otherwise our system will not know which account to credit.  That is what
we use to identify you and match payment to the correct account. 

If this is your situation, please send me an email (support @ tsptalk . com) and let me know both your
premium service login name, and your PayPal username, and I will reconcile the payments.


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