FEDSMITH: What went wrong ?
New FEDSMITH article worth reading:
What Went Wrong With the TSP Website Migration?
The latest monthly TSP meeting provided important updates on the problems that plagued the launch of the new TSP website.
FedSmith.com
author Ian Smith
By Ian Smith
The latest monthly meeting about the Thrift Savings Plan (TSP) offered answers as to what went wrong with the launch of the new TSP website in June. It also provided details about how the TSP participant experience has improved since the migration took place
What Exactly Was Done With the New TSP Website Rollout?
It’s important to note that the changes to the TSP website launched in June were more than just a website refresh and included an overhaul of almost everything behind the TSP’s platform and its underlying technology. The premise behind the changes was to ensure that the TSP system was positioned for future changes.
It included a replacement of FRTIB’s core record-keeping system, re-platforming the TSP customer service contact center technology, re-platforming of “My Account” and the TSP Agency/Payroll portal, and the introduction of more online services, features, and security standards.
More: https://www.fedsmith.com/2022/08/24/...ite-migration/
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Re: FEDSMITH: What went wrong ?
Thanks for that FEDSMITH link. According to AFS, their "What's Next" mentions improved workflow for installments (which I would like to simply change myself without cancelling my current installment) and access to historical data. Aside from moving money between funds, what could be more important to a TSP member? Come on AFS, it's only been 3 months now!
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