Those 2019 changes were not something the TSP Board did willingly. Retirees were voting with their feet because of TSP strict withdrawal rules which in turn forced TSP to make the changes. It's a business, unlike OPM, if they make a change it has to do with the bottom line. As far as setting up installments on line then calling the thrift helpline to make changes....it was laid out in a TSP pamphlet (Distributions, Installments,Total and Partial Distributions,Life Annuities) dated May 2022 and can be found on the website. I have seen numerous articles talking about problems with the new website, but have yet to see anything official talking about installment plans being broke and TSP working diligently to fix them. The statements I have made are my opinion based on what I have seen, read, and heard.
see distribution pamphlet
https://www.tsp.gov/living-in-retire...ution-options/
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