I had a similar situation recently and gave up holding for the withdrawals division to answer after about 60 minutes. I also cannot get any documents to go through the website. It says it's successfully uploaded and then when I refresh it's not there. I still don't understand how a regulatory agency like the SEC isn't involved at this point? I can't imagine this isn't violating fiduciary responsibilities. A private company would get raked over the coals for this situation and assume would be cited, fined, if not sued by their investors.
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