Thread: The new TSP website is an unmitigated disaster!

https://www.tsp.gov/fund-performance...price-history/
you don't have to login to see this.

Originally Posted by nasa1974

Correct, but the market was open Friday 5/27 and Tuesday 5/31. The prices posted are from Thursday 5/26 for both 5/27 and 5/31. So it appears that TSP is considering 5/27 and 5/31 as a holiday period.

Everything was frozen from May 26-June 1. They warned us about this.

Originally Posted by tsptalk

I haven't seen it yet and their search feature is still not operational making it tough to find anything. I think we are forced to be patient while they work on the issues. This one may not be on their priority list.

go to tsp.gov. Don't login. Click "manage your plan" > Calculators
or this link.
https://www.tsp.gov/calculators/

Originally Posted by Rcf3

I completely understand your frustration, and if you have read my previous posts you know where I stand on the premature rollout of the new website without ensuring that all of its features function properly. However, I don’t think this qualifies as an intentional act that led to lack of compliance with existing administrative public law that serves as guidance for the operation of the TSP. The current situation smacks of a low bid contractor over promising and under delivering. Hopefully, the current glitches in the new system can be sorted quickly. I have seen instances where new IT systems had to be completely scrapped because they simply didn’t work.

As an independent agency of the federal government the FRTIB probably comes under the jurisdiction of OIG. If this is as bad as it looks, I hope at some point OIG considers conducting an investigation of the circumstances that led to this fiasco. That should reveal if there was negligence in this situation and if willful non-compliance with the the statutes regulating the TSP has taken place.

Those capabilities now have to be done through the ThriftLine, fax or mail. IMO this was purposely done by the contractor to justify hiring more people to handle it.

Originally Posted by Mitchhyman

Installment payments are in a separate category with different rules than partial and full withdrawals. This is all explained in a booklet on distributions that you can access through the information sections of the website. Installment payments have not been available on the new website since it was started three weeks ago. So right now you cannot start an installment payment program, nor can you cancel, increase or decrease your installment payments set up under the old website. I don’t know if you can do these things through the helpline because I have never been able to get through to someone who can help. My tolerance for waiting on the phone is 1.5 hours.

have you tried the automated help or live chat, or the automated system on thriftline? This system is definitely not an upgrade, we're back to where we were 10 years ago. In fact, farther than that because they HAVE given us back the ability to move dollar amounts as well as percentages, which is how TSP was originally set up.

Originally Posted by ANIDOC

Those capabilities now have to be done through the ThriftLine, fax or mail. IMO this was purposely done by the contractor to justify hiring more people to handle it.

By George, I think you nailed it!!!


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Originally Posted by nasa1974

Logged back into my account this morning. I haven't been on since I set up the new account last week. On the old website you could put in any date and see what the cost per share was for all the funds on that date. Has anyone found that information on this new website? I'm trying to fill in the missing dates during the website blackout so my excel spreadsheet is accurate. Thanks.

There is no working query function for specific dates, or ranges for ANYTHING. The only query is for EOY balance for each of the last 10 years. I tried using the "statement" query to get a balance for a specific date using the same date for beginning and ending, that didn't work.

Originally Posted by Rcf3

Yes, the account needs to be “reclaimed” since your old username and password won’t work on the new site. Apparently, every time you edit or add information the site generates an event notification. I kept on getting emails regarding an “address change” being processed. I requested no such thing but I did add an email and a phone number to my profile so I assume those changes generated the notification

I still have to figure out how to add my wife to the account. It keeps telling I have to go through my agency, but I’m retired so that is not an option. The TSP line rep was clueless about this issue so I’m on my own.

Your "agency" is OPM. Contact them.

Originally Posted by James48843

I’m pretty sure it is the change in tax withholding. I know that is what is different with mine. Previously I was getting zero federal withholding. Now they are taking out federal taxes.
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By law, they aren't allowed to change your payment or withholding without your permission. Doing so can cause financial difficulties for the taxpayer.

Originally Posted by rdodson

i apologize if I missed something in this thread's problems with the new TSP website.
However, I had a small problem with the changeover, certainly nothing I could not resolve within minutes and some patience. I processed an IFT on June 3rd with no problem. My monthly withdrawal processed, on the 15th, in accordance with the new withdrawal rules dictated by TSP (it should be a day the participant chooses within reason). Since I have the whole withdrawal amount sent to IRS for Fed taxes I am not sure when it was sent.

I get the Black Rock thing, I agree, Black Rock controls too much, so does big tech.............which is why they must get together this Fall to figure out how to influence the coming election.
which means the voters have to wise up to the destruction of the middle class (even young people are not as liberal as the media wants us to believe). As people grow older they start to understand moderate outlooks.

Pulling your TSP out into Vanguard????? Who runs Vanguard? LOL, Black Rock? research needed!
And my families' Vanguard experience with pulling money out from a deceased's trust was problematic.
Is Fidelity any better? I think so...but ya never know.

Sorry to get just a tad political....but turn your anger and frustration into Nov 8th (I think that is general election mid term).
Don't be woked into thinking that the deep state can't be turned around. Without us they have nothing but money and money is not our creator.

https://www.thestreet.com/investing/...m-state-street
https://federalnewsnetwork.com/tsp/2...-21st-century/ FAIL (well that fixed the problem Blackrock caused them - and how much input did Blackrock have in THIS decision?)
https://www.govexec.com/pay-benefits...window/186349/ it appears that THIS is what they are focusing on. NOT features we have had for years and actually need to manage our own funds.

Originally Posted by TSPIntel

It feels like the Thief office Black Rock is sweep billions of $ce $$$ to fed employees from their tsp retirement fund. We should contact the congress and the news media as needed the soonest. They lock the accounts of millions of members when everyone should be on the C fund. Thief office have shutoff its phone lines so noone be able to reach them.

First Horizon (Blackrock owns 55%) has recently done the same thing with their customer's accounts. FROZEN or disappeared.