Thread: The new TSP website is an unmitigated disaster!

nasa,
You can calculate the missing numbers for S & C using the following:
S - 5/27 up 2.4% 5/31 down 4.16%
C - 5/27 up 2.15% 5/31 down 0.56%
I have not gone back and computed the actual share value.
waltj

Originally Posted by waltj

nasa,
You can calculate the missing numbers for S & C using the following:
S - 5/27 up 2.4% 5/31 down 4.16%
C - 5/27 up 2.15% 5/31 down 0.56%
I have not gone back and computed the actual share value.
waltj

Thank you

Originally Posted by Tsunami

Same here. On the share price history page I just get a message "Hmm, something isn't working".

Just saw that for the first time tonight.

Hmmm, something isn’t working. Please try again in a few minutes. If the problem persists you can call the ThriftLine for assistance at 1-877-968-3778.

Originally Posted by Mitchhyman

I called to try to change my installment payments this morning. The menu directed me to the open account option because it said (incorrectly) that I hadn’t opened an account yet. After being on hold for an hour the representative transferred me to the withdrawal office. After another hour on hold my call was dropped.

So the phone line is just as poorly designed as the website, and I am unable to lower the amount of my installment payments. I have already received one installment payment I did not want, thus incurring tax liabilities for funds I do not need at the moment. I would also prefer to lower my withdrawals while stock values are low. I am unable to manage my money either online or on the phone, what incredible incompetence on the part of the TSP.

Just checking in again to see if anyone has figured out how to adjust installment payment amounts on the new website. On my account I can see a record of the payment issued on 6/15/22, but the historical data is gone. I can’t find a way to submit an online request to adjust the payment amount. On the withdrawal tab there is what appears to be a path to initially setting up the installments, but mine are already set up. I don’t want to go in there and muck things up without knowing what I’m doing.

If you have read my previous posts you know that last week I called the Thrift Line and after a 75 minute hold I was transferred to the withdrawals department where I was on hold another 25 minutes and then the TSP Line hung up on me. I have read that others have experienced the same thing. This morning the initial hold is 55 minutes. I’m NOT going through that again! This is so damned frustrating. Any advice is welcomed. Thanks!

As far as I can tell there is only a tab for a one time partial withdrawal, and nothing for installment payments. Very frustrating as I was hoping to take care of this before traveling next month. Why can’t the TSP at least let us know when they expect installment payment functions to go online?

Also I am unable to add new beneficiaries. After inputting all the information I tap the continue button and nothing happens.

Originally Posted by Mitchhyman

Also I am unable to add new beneficiaries. After inputting all the information I tap the continue button and nothing happens.

Like the 3 Stooges...I'm trying to think but nuttin' happens...knuk knuk

Originally Posted by Mitchhyman

As far as I can tell there is only a tab for a one time partial withdrawal, and nothing for installment payments. Very frustrating as I was hoping to take care of this before traveling next month. Why can’t the TSP at least let us know when they expect installment payment functions to go online?

I tried to figure out if I could edit my installment payment - for example - increase it and adjust my withholding. But like you, when I looked at the withdrawal options I was hesitant to play around with it cause I too did not wish to muck around.
However, I did pretend to apply for a one time withdrawal of $7600 just to see if I could do that. I got to the last review screen so I figure it would work, so I cancelled as I do not wish to one time withdrawal at this time.

Then I got to thinking, under the old system/forms I recall that getting monthly withdrawals was considered a full withdrawal. If you never change it your TSP account will eventually go to zero. How fast depends on the amount of withdrawal and each year's return on your investment. Under the old system a Partial withdrawal was considered a one time withdrawal. You could make one. This is going back to 2013, 2014, 2015.
More recently you could make one time withdrawals and quarterly, semi-annual or annual withdrawals. I figure the TSP considers regular periodic withdrawals to be full withdrawals with rollover option or without roll over option. And Partial withdrawals as one time.

Originally Posted by Mitchhyman

As far as I can tell there is only a tab for a one time partial withdrawal, and nothing for installment payments. Very frustrating as I was hoping to take care of this before traveling next month. Why can’t the TSP at least let us know when they expect installment payment functions to go online?

So including the blackout period we have now gone almost six weeks without the ability to access some TSP functions. Brilliant!

Installment payments are in a separate category with different rules than partial and full withdrawals. This is all explained in a booklet on distributions that you can access through the information sections of the website. Installment payments have not been available on the new website since it was started three weeks ago. So right now you cannot start an installment payment program, nor can you cancel, increase or decrease your installment payments set up under the old website. I don’t know if you can do these things through the helpline because I have never been able to get through to someone who can help. My tolerance for waiting on the phone is 1.5 hours.

Is there any timetable on when then installment payment function will be available on the new website? I guess the smart aleck response is the first week of June when we were told the rollout would be completed. Since that ship has sailed and sunk, are they putting out updates somewhere or is this an open ended thing now?