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Thread: The new TSP website is an unmitigated disaster!

  1. #37

    Join Date
    Dec 2007
    Location
    inland Northwest
    Posts
    4,124

    Default Re: The new TSP website is an unmitigated disaster!

    Un-fingbelievable. I heard from another member the other day that the site was missing records like past quarterly statements. I haven't visited the site since I retired last fall, but expect to need a withdrawal sometime 4th quarter if not sooner. I truly hope things are fixed before I get to the point of absolute necessity for access. This is freaking f'd up. So sorry for those relying on withdrawals right now. I'll be joining you in the disgusted-angry-disbelieving boat if not fixed in the next quarter or so.
    "life can only be understood backwards, but it must be lived forwards" - soren kierkegaard

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  3. #38

    Join Date
    Jul 2016
    Location
    Texas
    Posts
    2,274

    Default Re: The new TSP website is an unmitigated disaster!

    Definitely Charlie Foxtrot!

    Life Expectancy Payment $260 less than last month. No Explanation. I think it may be due to them updating LE table to correct one for 2022 https://www.irahelp.com/printable/20...pectancy-table. Only reasonable possibility, but they are shorting me $240 based on my calculation (5 months Old + 7 months New) if. that. is correct assumption.

    I just filled out survey from last week. Note: I think their surveys expire within a week so let them know what you think on a timely basis.
    Happy Trails!

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  5. #39

    Join Date
    Apr 2005
    Posts
    14,685
    Blog Entries
    13

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by evilanne View Post
    Definitely Charlie Foxtrot!

    Life Expectancy Payment $260 less than last month. No Explanation. !

    I’m pretty sure it is the change in tax withholding. I know that is what is different with mine. Previously I was getting zero federal withholding. Now they are taking out federal taxes.


    Sent from my iPhone using TSP Talk Forums

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  7. #40

    Default Re: The new TSP website is an unmitigated disaster!

    I just received 2 letters from TSP in the mail dated June 4th. One was about "Your account has been claimed" and the other is "You added and alternate email and changed your phone number" I don't know what "your account has been claimed" means. I assume these are just letters to confirm I've switched over to the new system successfully? I can log in ok and all my data looks normal. Just was curious if anyone else got these kinds of letters.

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  9. #41

    Default Re: The new TSP website is an unmitigated disaster!

    Yes, I got them as well.

    Quote Originally Posted by retread View Post
    I just received 2 letters from TSP in the mail dated June 4th. One was about "Your account has been claimed" and the other is "You added and alternate email and changed your phone number" I don't know what "your account has been claimed" means. I assume these are just letters to confirm I've switched over to the new system successfully? I can log in ok and all my data looks normal. Just was curious if anyone else got these kinds of letters.
    Tom
    Market Commentary | My Blog | TSP Talk Plus | |

    I am not a Registered Investment Advisor and this is not investment advice. Please do your own due diligence.

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  11. #42

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by retread View Post
    I just received 2 letters from TSP in the mail dated June 4th. One was about "Your account has been claimed" and the other is "You added and alternate email and changed your phone number" I don't know what "your account has been claimed" means. I assume these are just letters to confirm I've switched over to the new system successfully? I can log in ok and all my data looks normal. Just was curious if anyone else got these kinds of letters.
    Yes, the account needs to be “reclaimed” since your old username and password won’t work on the new site. Apparently, every time you edit or add information the site generates an event notification. I kept on getting emails regarding an “address change” being processed. I requested no such thing but I did add an email and a phone number to my profile so I assume those changes generated the notification

    I still have to figure out how to add my wife to the account. It keeps telling I have to go through my agency, but I’m retired so that is not an option. The TSP line rep was clueless about this issue so I’m on my own.

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  13. #43

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by alevin View Post
    Un-fingbelievable. I heard from another member the other day that the site was missing records like past quarterly statements. I haven't visited the site since I retired last fall, but expect to need a withdrawal sometime 4th quarter if not sooner. I truly hope things are fixed before I get to the point of absolute necessity for access. This is freaking f'd up. So sorry for those relying on withdrawals right now. I'll be joining you in the disgusted-angry-disbelieving boat if not fixed in the next quarter or so.
    By the way, this is going from bad to worse. We have been told that to accomplish things like changing installment amounts or federal withholding status we need to call the Thrift Line. Until yesterday the hold time was 90 minutes. Today, for me the call is going directly to a fast busy signal. At least as of this moment there is no way to manage my account.

    In my former agency if someone FU like this that person would be investigated and subject to potential sanctions which included loss of pay. Whoever approved this fiasco at the TSP without certifying that the new website was ready to roll out, and without training the onboard employees on the new system, needs to face some consequences.

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  15. #44

    Join Date
    Aug 2007
    Location
    Minnesota
    Posts
    81

    Default Re: The new TSP website is an unmitigated disaster!

    Is TSP even open on the Federal Holiday today?

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  17. #45

    Join Date
    Apr 2005
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    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by bleeck View Post
    Is TSP even open on the Federal Holiday today?
    No.


    Sent from my iPhone using TSP Talk Forums


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  19. #46

    Join Date
    Apr 2005
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    Default The new TSP website is an unmitigated disaster!

    Just a note- I have both a military and a civilian account.

    Despite me giving them my email address, and choosing to have information sent to me by email, I am also getting the letters by snail US postal service.

    So far I have set up my account, done a beneficiary registration, taken a one time distribution, and now have gotten my first monthly payment.

    For each of those actions, I’ve gotten at LEAST one letter, and sometimes two letters. Yes, separate letters telling me how much of my monthly payment was Roth, and how much was conventional. I’m now up to about TEN hard copy mailed letters.

    Each one, I am sure, must cost at LEAST a dollar to send.

    I predict that expenses for the TSP are going to double.

    When we had no trading limits, the expense was about $ 0.24 to 0.26 CENTS per thousand of balance.

    When they instituted a limit of two trades a month, costs doubled to around $0.46-0.49 per 1,000 dollars.

    And now, with all these letters using US Postal mail, I am pretty sure the cost will double again. We shall see the next time they publish expense ratios.


    Sent from my iPhone using TSP Talk Forums

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  21. #47

    Join Date
    Apr 2008
    Location
    Cleveland, Ohio
    Posts
    12,148

    Default Re: The new TSP website is an unmitigated disaster!

    Logged back into my account this morning. I haven't been on since I set up the new account last week. On the old website you could put in any date and see what the cost per share was for all the funds on that date. Has anyone found that information on this new website? I'm trying to fill in the missing dates during the website blackout so my excel spreadsheet is accurate. Thanks.
    May the force be with us.

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  23. #48

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by bleeck View Post
    Is TSP even open on the Federal Holiday today?
    Apparently the fast busy signal I got yesterday on the TSP line had nothing to do with the holiday because it is still there this morning. At this rate it may be a month before I am able to change the amount of my installment payment and get my personal information straightened out. This is ludicrous! Is anyone else having trouble getting through?

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