Thread: The new TSP website is an unmitigated disaster!

With promised improvements, an actual call to the Thrift Line should rarely be necessary. The new site SHOULD lessen the need for phone calls, not increase them. What a fuster cluck this is.


Scott Harrison
Senatobia, MS

I called this morning to get clarity on how to change my monthly installment withdrawals. 90 minute wait time, which I could not accommodate today. I guess it is time to look into moving all my funds to a private company like Vanguard that will let me have access to my account.

Well I finally managed to setup my account after receiving my snail mailed one time code.

First experience not so good. It took me three times to login to the thriftline phone menu. It kept trying to pawn me off to a representative (and wait forever) the first two times. The third time it actually asked for my pin and let me in.

As for logging into the web site that was straight forward. My only surprise was that after setting up my phone for two factor authentication they didn't call me. They used one of my challenge questions instead.

Originally Posted by Cactus

As for logging into the web site that was straight forward. My only surprise was that after setting up my phone for two factor authentication they didn't call me. They used one of my challenge questions instead.

They asked me a security question for about a week and since then it has been the phone verify code. I'm not sure what triggered the change or why they choose one over the other.

Originally Posted by rangerray

With promised improvements, an actual call to the Thrift Line should rarely be necessary. The new site SHOULD lessen the need for phone calls, not increase them. What a fuster cluck this is.


Scott Harrison
Senatobia, MS

Your observation is spot on. Even if they remedy this at some point in the future they should have never rolled out the new website with so many problems. They had to know. What was the rush? They should have taken a few more months and made sure it was perfect. This reminds me of the many attempts my former agency made to roll out new and improved IT systems only to find they were worthless. Only in the government!

Edit - They did know. Here is a quote from the article presented a few posts back. What a colossal %#@$!

TSP spokeswoman Kim Weaver apologized once again for the frustration some participants have encountered… and noted that TSP officials warned the transition would be “bumpy.”

After not finding much help using the search feature, I decided to type in the word "funds" Nope! There's nothing to see on tsp.gov that has to do with funds.

It feels like the Thief office Black Rock is sweep billions of $ce $$$ to fed employees from their tsp retirement fund. We should contact the congress and the news media as needed the soonest. They lock the accounts of millions of members when everyone should be on the C fund. Thief office have shutoff its phone lines so noone be able to reach them.

i apologize if I missed something in this thread's problems with the new TSP website.
However, I had a small problem with the changeover, certainly nothing I could not resolve within minutes and some patience. I processed an IFT on June 3rd with no problem. My monthly withdrawal processed, on the 15th, in accordance with the new withdrawal rules dictated by TSP (it should be a day the participant chooses within reason). Since I have the whole withdrawal amount sent to IRS for Fed taxes I am not sure when it was sent.

I get the Black Rock thing, I agree, Black Rock controls too much, so does big tech.............which is why they must get together this Fall to figure out how to influence the coming election.
which means the voters have to wise up to the destruction of the middle class (even young people are not as liberal as the media wants us to believe). As people grow older they start to understand moderate outlooks.

Pulling your TSP out into Vanguard????? Who runs Vanguard? LOL, Black Rock? research needed!
And my families' Vanguard experience with pulling money out from a deceased's trust was problematic.
Is Fidelity any better? I think so...but ya never know.

Sorry to get just a tad political....but turn your anger and frustration into Nov 8th (I think that is general election mid term).
Don't be woked into thinking that the deep state can't be turned around. Without us they have nothing but money and money is not our creator.

Anyone reading this...PLEASE verify all information is accurate in your TSP accounts. With everyone telling of their poor experience I was worried about getting in, then about account allocations, and had been in the site a few times this week. I agree that the site is cumbersome and not user friendly. IMO, it seems designed to make it harder for a person to manage their own accounts.

Thanks to an email from Chris Barfield harping on the sites poor roll out I decided to really look things over. This morning I dug deeper and found that my beneficiaries were non existent in spite of them being accurate (and unchanged for 15 years) before the new site.

The first thing I look for after setting up a new account is how to change the password. I haven't found that yet. Has anyone else seen it on the new site?

Originally Posted by Cactus

The first thing I look for after setting up a new account is how to change the password. I haven't found that yet. Has anyone else seen it on the new site?

This is what I’m talking about when I said the new website is an unmitigated disaster. I just logged on and after ten minutes of rooting around I couldn’t find how to change my password either. Changing passwords, changing installment amounts, and other very basic activity should be a no-brainer to accomplish, yet on this site either these functions haven’t been included yet, or they are so damned hidden it is stupid. Who approved this disaster?

All this reminds me of the line from the classic movie Airplane when the plane in trouble is finally coming in for a landing and one guy in the control tower turns to the other guy and says, “Maybe we should turn on the runway lights”, to which the other guy responds, “No, that’s just what they’d be expecting us to do!”