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Thread: The new TSP website is an unmitigated disaster!

  1. #217

    Default Re: The new TSP website is an unmitigated disaster!

    still terrible website for me. went to move out of g fund today. get nothing but a blank screen. so then I click the contact at bottom of page. still just a black page. all I can see is the first page with all of their stupid smiles.
    And yes I have an older computer still windows 7, zero problems on any other website, except the tsp gov site. zero problems using jhe govt savings bond website.

    can somebody post the number to call these idiots?

    thanks
    "Our Constitution was made only for a Moral and Religious people. It is wholly inadequate to the goverment of any other." John Adams 10/11/1798

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  3. Default Re: The new TSP website is an unmitigated disaster!

    ThriftLine: 1-877-968-3778 (toll-free)

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  5. #219

    Default Re: The new TSP website is an unmitigated disaster!

    so after my last post I get an email from TSP telling me I have to re-register all over again even though I did in june to be able to access the site which I have been able to do, just can't do anything. the email states that basically the june enrollment really meant nothing.

    just pushing me more and more to just withdrawn all monies and close the account and say good bye to blackrock. well BR is everywhere and tracking everything.


    and thank you "...58"for the number.
    "Our Constitution was made only for a Moral and Religious people. It is wholly inadequate to the goverment of any other." John Adams 10/11/1798

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  7. #220

    Join Date
    Apr 2005
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    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by jrculler View Post
    In what way did they believe that deleting ALL historical data before May of 2022 was somehow an “upgrade” that we we wanted?
    I am retired and have used past performance information on my particular accounts distribution to inform decisions regarding changes. I find it completely unacceptable that I cannot even get a chart for 2021.

    Are there any plans to remedy this glaring problem or has all of my historical data gone the way of Secret Service texts?
    I talked to the TSP folks in DC. There is NO PLAN to add any more historical data than what is currently available on the website.

    They said:
    1. The old data is much too large to transfer over, and “hardly anybody would use it anyway, and
    2. “…it would be too much of a security risk”, whatever that means.

    I’m certain what we have now is all we will ever have.



    Sent from my iPhone using TSP Talk Forums

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  9. #221

    Join Date
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    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by retired34 View Post
    I have felt all the pains that many of you have experienced. I just rolled over my entire account to a new financial institution that has nearly endless investment options and amazing customer service. Within a few days of my money moving I received a personal call from someone welcoming me and gave me a personal email and phone number to call for any questions I may have or information on various retirement options. Couldn't be happier.
    Who is the company?


    Sent from my iPhone using TSP Talk Forums

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  11. #222

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    Default The new TSP website is an unmitigated disaster!

    So - here is a question.

    Anybody seen this before? It won’t let me set up a withdrawal now. It says “Ppt (whatever that is) is in an open SDBA account status.” (Whatever that is.)

    What?



    IMG_2386.JPG


    Sent from my iPhone using TSP Talk Forums

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  13. #223

    Join Date
    Jul 2016
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    Texas
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    2,274

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by jrculler View Post
    In what way did they believe that deleting ALL historical data before May of 2022 was somehow an “upgrade” that we we wanted?
    I am retired and have used past performance information on my particular accounts distribution to inform decisions regarding changes. I find it completely unacceptable that I cannot even get a chart for 2021.

    Are there any plans to remedy this glaring problem or has all of my historical data gone the way of Secret Service texts?
    We can only hope they will restore the data but I'm not holding my breath. The only history I found prior to them taking over is the end of year Account Balance History for 2010 thru 2021. Maybe we should check with the Russians or Chinese...I'm sure they have all my other personal info

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  15. #224

    Join Date
    Apr 2008
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    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by James48843 View Post
    I talked to the TSP folks in DC. There is NO PLAN to add any more historical data than what is currently available on the website.

    They said:
    1. The old data is much too large to transfer over, and “hardly anybody would use it anyway, and
    2. “…it would be too much of a security risk”, whatever that means.

    I’m certain what we have now is all we will ever have.



    Sent from my iPhone using TSP Talk Forums
    So our history starts May 31, 2022. Gee Thanks. They could have gone back 10 years or maybe 5 years at the very least. What a bunch of BS. The only improvement is the frustration to its members and the stealing of our money for a terrible program.
    May the force be with us.

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  17. #225

    Join Date
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    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by James48843 View Post
    So - here is a question.

    Anybody seen this before? It won’t let me set up a withdrawal now. It says “Ppt (whatever that is) is in an open SDBA account status.” (Whatever that is.)

    What?



    IMG_2386.JPG


    Sent from my iPhone using TSP Talk Forums

    Note: I talked to the Thrift Line. They said they have no idea what that code is, and that they can't process my request for withdrawal, and they have elevated the problem to the next level, and SOMEONE WHOULD BE ABLE TO LOOK AT IT- AND I should hear something in 5 to 10 BUSINESS DAYS.


    Ain't life great?


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  19. #226

    Join Date
    Dec 2009
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    Oregon
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    3,651

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by retired34 View Post
    I have felt all the pains that many of you have experienced. I just rolled over my entire account to a new financial institution that has nearly endless investment options and amazing customer service. Within a few days of my money moving I received a personal call from someone welcoming me and gave me a personal email and phone number to call for any questions I may have or information on various retirement options. Couldn't be happier.

    Yeah, any chance you'd be willing to share to share the name of the financial institution you went with?

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  21. #227

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by Khotso View Post
    Yeah, any chance you'd be willing to share to share the name of the financial institution you went with?
    Before pulling your money out, contact your congressional representative and ask them to do an intervention. If we all just leave the TSP, they’ll never do anything to improve the situation. In the meantime, I will look at rollover options, just in case they continue to ignore us.
    God bless the United States of America!

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  23. #228

    Join Date
    Jul 2016
    Location
    Texas
    Posts
    2,274

    Default Re: The new TSP website is an unmitigated disaster!

    Got an email yesterday from TSP:
    Please visit the My Account website at tsp.gov to retrieve a document that needs your prompt attention. Your document is being held in the Secure Mailbox section of the site.
    Account Statement Supplement - Thrift Savings PlanInvestment Information You Need to Know

    Account Information
    Your total Thrift Savings Plan account balance, your vested account balance, and the value of each of your investmentsare provided in the enclosed document. Review your account statement carefully. You should report any discrepanciesbetween this report and your records to the ThriftLine Service Center within 3 months.
    Fee Information
    The plan charges individual fees (based on specific account activity) as shown on My Account.
    Mutual Fund Window (MFW)
    . . . .
    There is no "enclosed document" and none of the other information is new or applicable to me. I'm assuming the Fee statement is applicable to the new Mutual Funds.
    From the Statement from July
    Your Fee and Expense Details 05-26-2022 to 06-30-2022You didn’t have any transaction fees or expenses deducted from your account during this period. However, some of theplan's administrative expenses for the period may have been paid by fees from one or more of the plan's investmentfunds. These expenses are included in the expense ratio (total annual operating expenses) provided in the applicableinvestment fund disclosures. Additional information about your Fees and Expenses can be found on My Account attsp.gov under the Plan Information Section.
    That section isn't easy to find from the main menu, you go to the left hand corner (3 lines); Savings & Retirement; Savings & Retirement Summary
    Note: Nothing came up at first but then another screen came up (after several tries) entitled "Savings Account Summary" where you can find Plan Information.


    Plan Disclosures


    Seems like all of this is CYA for their incompetence in the transition. None of this is any value added and I'm not sure how you verify any discrepancies when they deleted all the data previously available and the statements only show total dollars. Has anyone found and reported any discrepancies in their TSP account value?

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