My guess would be that the lock will only lock new requests or changes and will not impact monthly or quarterly installments. I wouldn’t try locking right now with it being impossible to get customer service. The better option would be to spend the entire day home trying to speak to a help line person who can help with cancelling the installments. That is what I plan to do later this month to halt my installments if the website is not fixed. But based on my experience with other account issues the help line people will be clueless and not helpful. Time to contact my Congressional representative and to research moving my money to a company that has customer service that works.
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