NEW SITE INFORMATION
Federal News Network:
Survey shows new TSP system difficult to navigate for some participants
Drew Friedman@dfriedmanWFED
June 14, 2022 6:01 pm
After the Federal Retirement Thrift Investment Board launched a new system for Thrift Savings Plan participants to access their retirement savings, many users expressed frustrations over numerous technical challenges with the update.
Among issues like hours-long hold times for customer service and technical difficulties on the website, a few other common concerns surfaced in a Federal News Network exclusive online survey.
We received 1,815 responses, composed of about 67% current federal employees, 30% retired federal employees and 3% former federal employees who are not retired. The results account for a small portion of TSP participants and some numbers may not accurately reflect the actual breakdown of all users’ experience.
More: https://federalnewsnetwork.com/tsp/2...e-participants
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Re: NEW SITE INFORMATION
The ONLY way I have found to change your password:,
1. Log in
2. Click on the AVA chat feature.
Then enter “change password” in the AVA search bar, and enter.
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3. Click on CHANGE PASSWORD. Wait until your “Online Account Management”pops up.
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4. You can now log AGAIN In using your existing password, and then change the password. It is NoT easy to find.
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Good luck.
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