Thread: NEW WEBSITE IS NOW ACTIVE- SIGN UP NOW.

Originally Posted by taba4555

I would like to add the I made an IFT this morning 6/3/22 before 0900 California time and my confirmation e-mail said it will on 6/6/22

That's not good. How much before 0900 - do you remember? The old way it seemed it was iffy if you made the IFT within a couple of minutes of the deadline.

No past history for me as well, prior to May 2022 - nothing from 2009 to May 2022..... nada....

Let's hope they are still tweaking it and will 'EVENTUALLY' roll over our 'OLD' account data into our 'NEW' login account.....

Fingers crossed on your payment efforts...

Originally Posted by midmichman

After I input all of the information to obtain a new TSP logon I get a blank page with a TSP banner at the top and THEN I get an alert from Mastercard of suspected fraudulent activity, so TSP is apparently verifying identify via a credit reporting service. Bottom line is after five attempts at setting up a new account they are all failures. This is unacceptable and TSP board needs to get off their asses and fix this with all hands on deck working the phones 24/7 to assist people with the new logon. If this were Edward Jones of Schwab it would be fixed in an hour. WTF is wrong with this outfit?

spot on, spot on....

Well, at least they will have the bugs worked out (BY US) before they send out a mass email saying it is turned back on.

(Sarcasm).


A little bit of improvement each day, and, within a year or two, they should have it worked out.

I swear- the next time “they” decide to make major changes, I’m going to call the Thrift Board and demand they hire the TSPTALK experts to be their beta testers in advance.


Sent from my iPhone using TSP Talk Forums

In TSP's defense, did they ever officially announce that the site was open?

https://twitter.com/tsp4gov

Originally Posted by James48843

This is absolutely horrible.

NOT ready for prime time.

Multiple broken links;
No way to find share prices
Difficulty in trying to set up an interfund transfer.
Looks like it was made by someone who has NO IDEA how and what users need.

Who the F gave them the design requirements? Who coded this?

The instant message function does not work.
I'm going to take a walk for a while and cool down.

I am not a happy camper.

Yes. And were you able to see your past years worth of data...???

Interfund Transfer function still unavailable for my account. I just checked. Still getting 'The information that usually appears here is currently unavailable'.
It's been 11 days since the conversion. I wish they would at least provide us with updates as to when the full services will be restored. That would save me a phone call and time.

I set up account. Can’t get any statements. Loan available (not interested) is much lower now? Weird. Did they change that up or is stuff not accurate? It’s hard to trust this now.

Really only have info from may 26 - current. Looks pretty awful. Haven’t tried an ift yet.


Sent from my iPhone using Tapatalk

Looking at the investment stock tickers. Trading view doesn't recognize them. Is there another website I can type the ticker in to observe price action?

I tried setting up my account over the thrift line phone menu this weekend and it said it couldn't because there are no representatives on hand.
The webpage was no better. I ended up on a page that said they would have to snail mail me a one time use code that could take up to two weeks.
Couldn't they at least keep the old web site or phone menu up until the new one works.


If anyone was contemplating whether to stick with TSP after retirement this pretty much answered that question.

I ended up in the exact same situation. The system would not attach my phone number, which had been long associated with my account. I clicked the continue button and got a page saying an access code would be snail mailed to me and it would take several weeks.
I've been calling the TSP phone line for 3 days now and have never gotten through. Plus the phone line is giving false wait times. They couldn't even get that right.
I have a medical need to withdraw some funds and it's just hopeless.
I called the Federal Retirement Thrift Investment Board at 202 942-1600. They try to steer you away if it's about your TSP account, but what I wanted to know from them is how to file a grievance against TSP. But, not surprisingly, their phone line is backed up too! I left a message.
I don't know how TSP restores trust after this?