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Thread: The new TSP website is an unmitigated disaster!

  1. #205

    Join Date
    Sep 2006
    Location
    Rocky Mountain High
    Posts
    6,911

    Default Re: The new TSP website is an unmitigated disaster!

    I noticed that I am getting statements via snail mail, since the switch over. I looked on the new site, took a while to find the setting, but appears that I am set up for email delivery of statements. Anyone else notice this?
    Weatherweenie's Account Talk
    Teddy Roosevelt: Patriotism means to stand by the country. It does not mean to stand by the president or any other public official. Expected retirement date: November 2023

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  3. #206

    Default Re: The new TSP website is an unmitigated disaster!

    Sorry to hear about your health issues, DB. I haven't called to make transactions but the website (and the app from what I hear) seem to be pretty straight forward when making IFTs.

    Quote Originally Posted by dannyboy View Post
    It has been about 6 months since I made my last IFT. I'm not even sure how you make IFT's on this new system? Is there a telephone number that gives you prompts about what % you want in each fund? I don't have a lot of time or energy to put into this, I'm back to work full time. I'm recovering from COVID and other issues from a motorcycle wreck that put me in a coma for 6 weeks. If anyone can help me with this, I'd be very grateful.
    Tom
    Market Commentary | My Blog | TSP Talk Plus | |

    I am not a Registered Investment Advisor. Please do your own due diligence.

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  5. Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by weatherweenie View Post
    I noticed that I am getting statements via snail mail, since the switch over. I looked on the new site, took a while to find the setting, but appears that I am set up for email delivery of statements. Anyone else notice this?
    Yes, same thing happened to me. I think that it is just a default action, along with how they separated the statements in two for the last two periods in the quarter(s) (during the transition). I have my setting on email too. I went to the chat help for this issue (because I don't like my retirement info floating around the mail) and after speaking with three different reps and constantly losing connection to each one, no one was actually able to help me figure out what was going on. I don't even blame them heh, I don't think that they knew what to tell me at that time.


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  7. #208

    Join Date
    Nov 2007
    Location
    Farmington MN
    Posts
    767

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by dannyboy View Post
    It has been about 6 months since I made my last IFT. I'm not even sure how you make IFT's on this new system? Is there a telephone number that gives you prompts about what % you want in each fund? I don't have a lot of time or energy to put into this, I'm back to work full time. I'm recovering from COVID and other issues from a motorcycle wreck that put me in a coma for 6 weeks. If anyone can help me with this, I'd be very grateful.
    From memory, choose "change investments" and move from one fund to another or change investment mix.
    When you enter the website choose "Savings" and there s/b choices on the left side - on a PC
    Not sure how the app works.

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  9. Default Re: The new TSP website is an unmitigated disaster!

    In what way did they believe that deleting ALL historical data before May of 2022 was somehow an “upgrade” that we we wanted?
    I am retired and have used past performance information on my particular accounts distribution to inform decisions regarding changes. I find it completely unacceptable that I cannot even get a chart for 2021.

    Are there any plans to remedy this glaring problem or has all of my historical data gone the way of Secret Service texts?
    Attached Images Attached Images

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  11. #210

    Default Re: The new TSP website is an unmitigated disaster!

    quick question about new TSP site. Is it still 2 moves a month? Is it still get transaction in by noon Eastern, will go in effect the next day?
    Thanks in advance

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  13. #211

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by Babkock View Post
    quick question about new TSP site. Is it still 2 moves a month? Is it still get transaction in by noon Eastern, will go in effect the next day?
    Thanks in advance
    Yes, that all seems to be the same.
    Tom
    Market Commentary | My Blog | TSP Talk Plus | |

    I am not a Registered Investment Advisor. Please do your own due diligence.

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  15. Default Re: The new TSP website is an unmitigated disaster!

    I have felt all the pains that many of you have experienced. I just rolled over my entire account to a new financial institution that has nearly endless investment options and amazing customer service. Within a few days of my money moving I received a personal call from someone welcoming me and gave me a personal email and phone number to call for any questions I may have or information on various retirement options. Couldn't be happier.

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  17. #213

    Join Date
    Dec 2009
    Location
    Oregon
    Posts
    3,640

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by Rcf3 View Post
    You know better than that! Incompetence is rarely a reason to fire someone in the government. If it was half of the federal government would be on the unemployment line.
    Off topic, but this pushed one of my buttons a bit. I'm sure there was no intent to do so with anyone

    You must work for a different agency than I did. I can honestly say that very few of the hundreds of people I worked with daily over the course of my career were incompetent. There were some for sure, but most put in at least an honest day's work for an honest day's pay, and did so competently. Maybe it was my field -- natural resources management. Most people actually enjoyed their jobs. Yeah, it was miserable trying to get rid of someone who had career status, but it could be done, and was done, including by me personally. I did find it much easier to make under-performing people unhappy enough to leave of their own accord, however.

    Oh ... and the new TSP website is worse than an unmitigated disaster in my opinion. Keep in mind, it's operated by a contractor -- not federal employees.

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  19. #214

    Default Re: The new TSP website is an unmitigated disaster!

    hint who the FI is?
    "Our Constitution was made only for a Moral and Religious people. It is wholly inadequate to the goverment of any other." John Adams 10/11/1798

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  21. #215

    Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by nasa1974 View Post
    I got my quarterly statement in the mail today also. HAHAHA!! Quarterly statement, 5/26/22 though 6/30/22.
    Does anyone know how to turn off the paper mailing of the quarterly statement from this bloody awful web site!! I have chosen paperless and see no other method to stop this. Yet they keep sending me paper copies. What a travesty.

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  23. Default Re: The new TSP website is an unmitigated disaster!

    Quote Originally Posted by retread View Post
    Does anyone know how to turn off the paper mailing of the quarterly statement from this bloody awful web site!! I have chosen paperless and see no other method to stop this. Yet they keep sending me paper copies. What a travesty.
    We were talking about this on the previous page. I think that it's a default action for a lot of us, I received two partial quarterly paper statements as well (so did others) even though I have paperless (email) selected on the website. It's my assumption (I hate assuming though hah) that it will return to normal once the madness settles down. I don't remember off the top of my head but there's a place on the website where you choose between physical mailing or email, but even if email is selected, recently they've sent out the physical statements in conjunction with the web page change.


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