I signed up with them a few years back when I was looking at buying a house. The online rates did look good, but after gathering all of my data, the initial rate offer came in higher than what they had online. It was a half a percentage point higher. I asked the representative about it and he said he couldn't do anything about it. I ended up refinancing with a local credit union. It seemed to me to be false advertising.
Hopefully your experience will be better.
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