I don't have an answer for you; however, I hope that you are able to find a contact within TSP and insist that they trace the request back to the source. Until you are able to find the source of the transaction, you can't fix it permanently. What a nightmare. What will they do to make you whole? Did they reimburse you for lost earnings on those $$ last time?
If your agency has an IG or inspector type, I'd consider going to them and ask that they begin an investigation for you. They might have more pull to get to the bottom of it.
Good luck to you.



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