Thread: EBIS Offline?

I am having the same problem. The Employee Benefits servers appear to be down. I wonder where the computer servers are located? Give it a few days. I recall thishappened before within the past year. It took a few days before the EBIS site was back up.

I just received this infomation on EBISby email. I guess the servers are 10 feet under water, or no power.

EBIS is currently unavailable due to Hurricane Katrina. The internet/NIPRNET access for EBIS is through the New Orleans Metropolitan Area Network (NOLA MAN). The NOLA MAN is currently down until further notice.

You may call The Benefits Line on 1-888-320-2917. You may make unassisted transactions by following the menu prompts. Transactions made with an effective date on or after 29 August will not be processed (they will remain in a pending or "projected" status) until connectivity is re-established. This includes FEGLI Open Season elections made last September, with an effective date of 4 September 2005.

Counselors are available 7:30 am - 7:30 pm Eastern Time, Monday through Friday, except on Federal holidays.
Overseas employees who have access to DSN service can connect to The Benefits Line by dialing the DSN number to Randolph AFB (RAFB), 487-1110. Once the RAFB operator answers please indicate that you want to make an "official off net call" and give the operator The Benefits Line telephone number, 888-320-2917.

Thanks for the update, EWGuy!

Only took me 11 minutes to change my TSP contribution amount via phone.....